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Returns

Return Policy

It is important to us that you love your purchase from arbourzz! If you purchase an item that you are not satisfied with, doesn't fit or doesn't suit you, we can offer a credit for you to purchase an alternative product online. We do not provide refunds for change of mind or incorrect selections.

Your Products must meet the following requirements to be returned:

  • The Products must be returned within 14 days of receiving the item
  • The Products must be returned in new, unused, unwashed condition with all tags still attached
  • It must be a full priced item - there is no return on sale items
  • Please note that garments that smell of perfume / deodorant or have make up or tan stains on them will not be accepted as a return

TO RETURN AN ITEM, PLEASE FOLLOW THESE STEPS:

  • Please ensure your Products meet the above requirements
  • Complete a copy of the Online Returns Form that is sent out with your order(a copy of this form MUST be included with your return )
  • Recipient: Simona Waters
    Email: service@arbourzz.com
    Tel: (520) 507-8282
    283 Creekwood Cove Lane, Apt. 2A, Lenoir City, TN 37772 United States
  • Once your return has been received, assessed and approved, we will be in touch with the details of your online credit. Please note that this may take several days to process

Please note that the cost of sending the returns back is the customer's responsibility. We also recommend using a traceable service as we cannot take responsibility for lost parcels.

FAULTY ITEMS

If you receive an item that is faulty, please contact us immediately atservice@arbourzz.com and we will be happy to replace or refund the item.

Please note that the cost of sending the returns back is the customer's responsibility. We also recommend using a traceable service as we cannot take responsibility for lost parcels.

We aim to process refunds within 1-3 working days of the goods being received back into the warehouse. Please allow up to 10 days to receive your refund.